Making a complaint

Symbio Energy will always try to provide the best service to all our customers. We are fully committed in supplying the best prices possible and delivering excellent customer service which is clear and concise. There are times where we may not get it right, but we will manage your complaint and resolve it quickly.

At Symbio Energy all our Customer Service Agents are fully trained to deal with complaints in a professional and reliable way. Our agents will do everything possible to provide a remedy to your queries and complaint promptly, we will explain the steps we are going to take and will keep in regular contact with you throughout the resolution process.

Conditions to be aware of.
INDEPENDENT ADVICE: CITIZENS ADVICE CONSUMER HELPLINE

An official source of free and independent energy advice service that can be consulted at any stage of the complaints process. It is easy to get free, independent advice and support so that you so that you ‘know your rights’ as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity supply, or ask for help if you are struggling to pay your bills.

To ‘know your rights’ contact the Citizens Advice Consumer Helpline:

Telephone number:

Consumer Service – 0808 223 1133

Consumer Service Welsh Speaking – 0808 223 1144

(lines open Monday to Friday 9.00am to 5.00pm)

Website address: www.citizensadvice.org.uk/energy

Address: Citizens Advice consumer service, Second Floor, Fairfax House, Merrion Street, Leeds LS2 8JU

Email queries: Citizens Advice online form